If you have any complaints about the clubs or the club staff, please in the first instance speak to the Club Manager. If the complaint cannot be resolved you can contact Cherry Tree Head Office on 020 8303 7344 where a senior Manager of Cherry Tree will be pleased to speak to you and hopefully the matter can be settled. You may also contact Ofsted on 0300 1234234.Please see the notice displayed at each club for further information.

The Staff at Cherry Tree treat all parents and children with courtesy and respect and we ask that parents do the same to our staff. Any parents who are abusive, rude or speak to staff in a threatening manner will be asked to leave the premises and may be asked to permanently remove their children from the club.